4 Fair Housing Questions Your Realtor Can’t Legally Answer

October may be the season for ghosts and goblins, but in real estate, nothing is more haunting than crossing Fair Housing boundaries without realizing it. The rules may seem simple, but a single well-meaning answer from an agent can lead to serious consequences. In this special Halloween edition of housing talk, I’ll break down the four questions every buyer and seller should think twice about, and why real estate professionals must be careful when responding to them.

“Is this a safe neighborhood?” It’s one of the first questions buyers ask, but it’s also one of the most sensitive. What one person considers “safe” might differ greatly from another’s perspective. If an agent comments on crime or safety, it can unintentionally suggest bias or discourage certain groups from a neighborhood.

Instead, agents should direct clients to official resources such as the local police department, where buyers can review crime reports and form their own conclusions. Keeping the discussion factual protects both the client and the agent.

“How are the schools?” For families, this question feels natural. But under Fair Housing law, discussing schools can cross into steering, a form of discrimination where agents influence buyers’ decisions based on perceived neighborhood demographics.

Rather than offering opinions or comparisons, agents can share links to independent resources such as GreatSchools.org or the local district’s website. That way, buyers access objective information and make informed choices without crossing legal lines.

“Can I write a love letter to the seller?” What was once a charming personal touch has become a growing legal concern. These letters often include personal photos or stories that reveal details about race, religion, or family status. If a seller’s decision is swayed by that information, even unintentionally, it can lead to Fair Housing violations. That’s why many listing agents now ask buyers to submit offers without personal letters. Removing them ensures decisions stay focused on the offer, not the individual behind it.

“Who are the neighbors?” It’s natural to wonder who lives next door, but it’s another question agents must avoid. Sharing information about residents’ age, background, or family situation risks violating Fair Housing protections. Buyers who want to learn more about the community can visit, walk through the neighborhood, or speak directly with locals. For agents, it’s safer to keep the conversation centered on the property itself, not the people who live nearby.

Fair Housing laws protect fairness, equality, and integrity across every transaction. Understanding what agents can and can’t say keeps the process professional, ethical, and inclusive.

If you have questions about Fair Housing or would like to discuss your buying or selling plans, please contact me at (857) 210-9925 or email me at Lou@c21revolution.com. You can also visit my website https://louis.c21revolution.com/ to know more about popular spots in Cambridge. Knowledge is the best protection in real estate. Stay informed, stay fair, and make every deal a smart and lawful one.